FAQ's
How Can We Help?
Where is Best of British NBPT located?
Where is Best of British NBPT located?
The store has a physical retail location at 22 State Street, Newburyport, MA 01950, USA. It also serves customers online through its website.
What types of products can I buy?
What types of products can I buy?
You can shop a wide variety of products, including:
• Clothing and accessories (e.g., jackets, scarves)
• British gifts and souvenirs
• Jewelry from artisanal brands
• Bath, body, and grooming products
• Home and kitchen items
• Tea, pottery, and specialty mugs
Do you ship internationally?
Do you ship internationally?
Shipping policies (including international shipping) vary by location and order total. For deliveries within the USA, Best of British NBPT often offers free shipping on orders over a certain amount—typically free shipping on orders of $50+.
(Check the Shipping Policy page on the site for exact rates and regions.)
How can I place an order?
How can I place an order?
You can place an order directly through the Best of British NBPT website by browsing categories, selecting products, and completing checkout online. If you’re local, you may also visit the physical store in Newburyport
What payment methods are accepted?
What payment methods are accepted?
The website accepts most major payment methods, including:
• Visa & Mastercard
• American Express
• PayPal
• Apple Pay & Google Pay
• Shop Pay
(Displayed during checkout.)
Can I return or exchange an item?
Can I return or exchange an item?
Yes — Best of British NBPT has a return/exchange policy. For details about eligibility, time frames, and how to process a return or exchange, please see the Refund Policy page linked in the website footer.
How can I contact customer support?
How can I contact customer support?
You can reach out via:
📞 Phone: (978) 467-1811
📧 Email: support@bestofbritishnbpt.com
Or use the “Contact Us” form on the website.
How do I stay updated on new products and offers?
How do I stay updated on new products and offers?
You can subscribe to the Best of British NBPT newsletter by entering your email on the website to receive notifications about new arrivals, promotions, and exclusive deals.
Are products authentic British brands?
Are products authentic British brands?
Yes — the store sources authentic British and Irish brands such as Barbour, Yardley, Dubarry, Ulster Weavers, Emma Bridgewater, and more, showcasing traditional and heritage products.
Do you offer gift wrapping and personalized messages?
Do you offer gift wrapping and personalized messages?
Yes! We offer premium gift wrapping and personalized gift notes at checkout, making it simple to send authentic British gifts directly to friends and family across the United States.
How do you package fragile items like fine bone china and pottery?
How do you package fragile items like fine bone china and pottery?
Every fragile item—including our Dunoon mugs and Emma Bridgewater ceramics—is packed with heavy-duty, impact-resistant protective wrapping to ensure it arrives safely at your doorstep.
Can I order online and pick up in-store?
Can I order online and pick up in-store?
Yes, local customers can select free In-Store Pickup at checkout. Your order will be prepared and ready for collection at our retail shop at 22 State Street in downtown Newburyport, MA.
Do you carry British Christmas gifts and holiday collections?
Do you carry British Christmas gifts and holiday collections?
Yes, each autumn and winter we release an exclusive seasonal collection featuring festive British tableware, holiday mugs, traditional keepsakes, and luxury gift hampers.
How fast do you process and ship orders?
How fast do you process and ship orders?
Orders are packed and dispatched within 1 to 2 business days directly from our boutique in Newburyport, MA. Tracking details are emailed as soon as your package ships.
